12 Best Knowledge Management Software for 2024 (Easy To Use!)

Knowledge management software is a program that stores, retrieves, and distributes data. It can also be considered as a subcategory of content management systems. Knowledge management software is used to store, share, and manage information, which benefits employees, managers, and customers. Scroll down to the end of the article for more information about what knowledge management does and how it can help you. 

Below are our top picks for the best knowledge management software. 

1. ClickUp

Categories: The ultimate productivity platform for knowledge bases, project management, creatives, and more

Platform: Web, macOS, Windows, iOS, mobile app, Android

Types of the company: Freelancers, small and large businesses, teams of any size, and all industries

ClickUp is a powerful and dynamic productivity platform for teams of any size to manage your workload, monitor project updates, and work with the team—all on a single screen. No matter what type of work or project style you use, ClickUp's ever-growing list of reliable features is the answer to any question, including a collaborative document editor built to exceed all of your knowledge management needs.

Collaboration is the foundation of every ClickUp function and ClickUp Docs are no different! ClickUp Docs are connected directly to your workflows, making it easier than ever to update, access, and act on your ideas. And since all Docs live within your workspace, you can easily manage or refer back to them via a simple link, task relationships, or tags.

From beautifully formatted wikis to complex SOPs, nested pages within your Doc convey a visual hierarchy to your collection of documents, while headers, tables, banners, and other styling options bring each individual page to life. Plus, ClickUp integrates with over 1,000 other work tools, allowing you to seamlessly embed data into your Docs from virtually anywhere.

Best Features

• Docs connected directly to your workflows
• Nested pages to add a visual hierarchy to roadmaps, wikis, and knowledge bases
• Tags, embedding capabilities, mentions, and sharable Doc links to organize and access your work in an instant
• Update your workflows from within any Doc using custom Widgets, statuses, and more
• Convert text from your wikis and Knowledge bases into trackable tasks
• Rich text editing and slash commands to format documents quickly
• Styling and formatting options to customize your text
• Create sections of important text with color-coded banners
• Real-time editing alongside the team or clients
• Tag others in comments, edit comments as needed, and assign action items
• Customizable settings for privacy, guest, or public access
• Easily share Docs with a simple link
• Embed work from over 1,000 other work tools into ClickUp Docs

ClickUp is a knowledge management system to help your team do their best work from anywhere. 

Pricing:

• Free Forever: All ClickUp Docs tools and features, unlimited tasks and members, 100MB of storage, and more
• Unlimited ($5 per member, per month): Unlimited storage, unlimited integrations, and unlimited Dashboards
• Business ($12 per member, per month): Unlimited teams, custom exporting, and advanced public sharing
• Business Plus ($19 per member, per month): Custom role creation, custom permissions, and increased automations and API
• Enterprise (contact sales for pricing): Enterprise API, guided onboarding, and a dedicated success manager

Try ClickUp for free today!

2. Guru

Categories: Team scheduling software

Platform: Web

Type of company: Freelancers, Small businesses, Mid-size businesses, Enterprise

Guru is a knowledge management system that operates on the cloud. It is built for the internal use of a company and used to store all data of the company. It also offers a browser plugin that makes accessing the saved information easier and a Slack interface that provides real-time notifications to team members. This system is aimed at teams who interact with customers. Moreover, it employs artificial intelligence to provide information to your staff in real-time. Guru will increase its performance over time and adapt to the day-to-day workflow of your team.

Best features

• The ability to create roles and groups.
• The tool makes content suggestions.
• It comes with a web application and a browser extension.
• The browser extension is available for various browsers, including Firefox, Chrome, and Opera.
• The ability to look for records and exchange knowledge while conversing with your team.

Price 

Monthly subscriptions start at $3 per month.

3. Hubspot

Categories: Marketing platform

Platform: Web / Mobile apps

Type of company: Freelancers, Small businesses, Mid-size businesses, Large enterprises

HubSpot's CRM provides a consolidated area for storing all customer-related data. You can ensure that your team members always get the most up-to-date information by centralizing your data using HubSpot. HubSpot assists teams in scoring leads and segmenting clients based on the facts known about them. As a result, your team may generate highly relevant content and offers that appeal to specific clients within your customer base.

Best features

• Assists you in building a knowledge base of customer-friendly articles.
• The ability to modify your knowledge base using customization features.
• Your content will rank high in Google and will be readily found if you use SEO elements.
• Allows teams to focus on their work by making knowledge more accessible and searchable.
• The information gathered from the built-in reporting dashboard might assist you in expanding your knowledge base.
• The ability to use search analytics to identify knowledge gaps in your database.

Price

The monthly cost of the plan starts from $45 -$3200.

4. Nuclino

Categories: Wiki, Knowledge Base Document Collaboration, Team Collaboration

Platforms: Web, Android, iPhone/ iPad

Types of the company: Freelancers, Small businesses, Mid-size businesses, large enterprises

Nuclino is a knowledge management platform that lets users create documents. It allows changing any information collaboratively in real-time, with each change being saved to the version history in real-time without any version conflicts. A stacked list, Kanban board, and a mind map are just a few examples of how you might organize and visualize your information using Nuclino. This data organization and visualization capabilities make Nuclino an excellent choice for various other tasks, such as project management, document sharing, and sprint planning.

Best features

• Articles that walk you through the process step-by-step
• Ability to create as many subcategories as you like.
• Collaborative editing in real-time
• Easy to use editor

Price

There's a free version of Nuclino, and it can be upgraded to a paid subscription starting at $5 per user per month.

5. Tettra 

Category: Enterprise Wiki Software

Platform: Windows, Mac, Android

Types of the company: Small businesses, Mid-size businesses, Large enterprises

Tettra is a knowledge management software primarily designed for enterprises dealing with the generation and administration of content. It assists institutions in developing an internal knowledge base to answer repetitive inquiries from teams. Furthermore, Tettra collects disparate data and arranges it into a single data hub. It also provides notifications when pages are modified, or new pages are created to keep other team members informed. This website is designed in a way that specific questions can be sent to an appropriate expert who can provide the best answer.

Best features

• The Q&A feature of Tettra allows you to save questions and answers so that your team members can discover them quickly.
• The ability to set up knowledge specialists, enabling appropriate individuals to respond to inquiries.
• The absence of material reduces the effectiveness of your knowledge base. Team members can request new pages or page changes to fill the gaps.
• Tettra Provides effective clutter-free and up-to-date information 
• You can back up or migrate your Tettra content at any time by exporting it to clean HTML.

Price

Tettra offers three pricing plans that start from $50-$360

6. Hiver

Categories: Multichannel customer service software

Platform:  Web

Types of companies: Small businesses, Mid-size businesses, Large enterprises

If you’re looking for an intuitive knowledge base alongside your multichannel customer service software, Hiver will be an ideal option. With Hiver’s KB, you can upload support articles at ease and host the same on your website - empowering your customers to find answers to their queries. You can create distinct categories of customer FAQs to help them search for particular topics.

This deflects the volume of incoming support requests as customers find the solution on their own. Moreover, Hiver’s knowledge base is extremely user-friendly and you can customize the look and feel of your KB as per your brand identity. This is to ensure a seamless and satisfactory customer experience.

Best features

• Create and update help articles with ease. Also, organize articles under defined categories.
• Let customers easily navigate to a particular topic/category through the search bar, embedded in the knowledge base.
• Create a custom domain, like help.yourcompany.com, to ensure a consistent user experience.
• Integrate third-party apps and widgets using code snippets.
• Allow customers to raise a ticket when they can’t find the answer they’re looking for.
• Enhance the visibility of your knowledge base and FAQs in search engine results.

Price 

Hiver offers a 7-day free trial and paid plans start at $15/month/user.

7. Bitrix24

Categories: Collaboration platform

Platform:  Web, Android, iPhone/ iPad

Types of companies: Small businesses, Mid-size businesses, Large enterprises

Bitrix 24 is a free and open-source knowledge base that streamlines the procedures of organizing and sharing information. It comes with functionalities that help you streamline your work and increase your productivity. The code of Bitrix24 is freely configurable, allowing you to completely personalize your knowledge base. You may also combine multiple applications with your knowledge base to expand its possibilities. Bitrix 24 provides a single location to keep track of all your communications, contracts, tasks, and projects.

Best features

• Availability of multiple knowledge bases for various teams and projects.
• Knowledge foundation for workgroups and projects 
• Ability to alter pre-built templates to meet your needs.
• Ability to design and configure a mind map with advanced features such as task creation, resource assignment, and more.
• The ability to import and export mind maps.
• Provides free storage of 5GB.
• Searchable chat and history that enables finding information easily.
• Support for voice, video, and video conferencing.

Price 

The monthly flat charge for Bitrix24 starts at $49.00.

8. Slab 

Categories: Collaboration platform

Platform: Web

Type of company: Small businesses, Mid-size businesses, Large enterprises

Slab is a modern workplace knowledge center that allows businesses to organize and manage company data using folders and tags and communicate using a real-time editor. Slab also integrates with major productivity software like Slack, G Suite to help users improve their workflows. Slab groups and organizes content into hierarchical topics and lets users add many topics to a single post. Important content can be pinned to the top of the page for quick access.

Best features

• A collaborative editor that enables numerous team members to edit the same post simultaneously, assuring that no one overwrites anyone else's work.
• Integration with well-known productivity programs such as Slack, GitHub, and G Suite to make user workflows easier.
• Users can save favorites to add shortcuts to their most often visited posts and subjects from the sidebar or homepage.
• Admin statistics provide users with practical information on which posts have been most beneficial to the team.
• Users can search and access all their stuff in one place by adding their integrated technologies to the search index.

Price

Slab offers a free version as well as subscription options ranging from $8 to $15 per month per user. 

9. Sabio

Categories: Knowledge management 

Platform: Web, iPhone/iPad

Type of company: Small businesses, Mid-size businesses, Large enterprises

SABIO is a cloud-based knowledge management system that provides customer service firms with a consolidated platform for managing complex data. They aim to provide a smart knowledge management system that includes a simple UI, customized reports, and broad integrations. 

In addition to customer service agent functionalities, SABIO contains modules for managing and editing roles. SABIO's simple user administration settings allow users to regulate configurable roles, rights, and validity settings easily. Meanwhile, SABIO makes effective knowledge tree development easier for editors with built-in templates. SABIO encourages activity notifications, cooperation, and feedback collecting to improve the editing process.

Best features

• Offers built-in templates that allow editors to develop click-through knowledge trees quickly and easily.
• Simplifies reporting and analytics, providing customers with important insights into frequently visited locations and often requested search phrases.
• REST API that allows users to build custom integrations as needed.
• Encourages content rating and evaluation to assist editors in optimizing their production.
• Provides sophisticated search functionality for customers to identify relevant content easily.
• Offering help and support for editing and triggering user alerts when new content is submitted.

Price

$14.90 per month per user

10. Document360

Categories: Knowledge management 

Platform: Web

Type of company: Freelancers, Small businesses, Mid-size businesses, Large enterprises

Document360 may be an excellent solution if you need stand-alone knowledge base software. It provides a user-friendly UI and search capabilities and the ability to construct both internal and external knowledge bases. Document360 also comes with additional features like localization, IP address restriction for security, and in-depth analytics. This software package includes a robust, yet user-friendly Markdown editor designed to help newbies to customer support systems easily grasp the user documentation design language.

Best features

• A sophisticated AI-based real-time search that enables your consumers to use AI-powered search to quickly find solutions to their problems.
• Category manager, analytics, editor, and more features are included in the Knowledge-Based Portal, designed for writers, editors, and reviewers.
• Customers and employees can use a knowledge-based site to create a customized database with their own home page and domain.
• You can use the REST API to connect your workspace to Document360, which allows you to write and edit directly in your database.

Price

The lowest plan starts with $99 per project per month, with the enterprise-scale costing $499 per project per month.

11. Notion

Categories: Project and task management tool

Platform: Web & mobile apps

Type of company: Freelancers, Small businesses, Mid-size businesses, Large enterprises

Notion can be used as a database, notepad, project management tool, or collaborative writing environment. It is an excellent choice for building an internal knowledge base due to its adaptability. Additionally, Notion can also be used to create a self-service knowledge base. Despite that fact, the learning curve for Notion is fairly steep due to its flexibility. The organization and labeling of your knowledge base will be entirely up to you.

Best features

• Allows to easily access content in the field by optimizing the search bar
• Integration of tools such as Figma, Google Sheets, and Invision to customize content.
• Employees are allowed to give comments and feedback on the article that has been uploaded.
• Use the Kanban board, calendar, and list views to manage project tasks effectively.
• The use of Notion's customized editor to structure plans and ideas.

Price

Pricing plans of Notion range from free to $8 per team member per month, depending on the level of service.

12. Confluence 

Categories:  Collaboration tool

Platform: Web & mobile apps

Type of company: Freelancers, Small businesses, Mid-size businesses, Large enterprises

Confluence is another knowledge management software that resembles Notion in appearance and functionality. Atlassian invented this technology which significantly improves collaboration by making it easier for teams to exchange knowledge and collaborate on numerous projects. On top of that, Confluence is connected with various Atlassian apps, providing access to all the features you need.

Confluence comes with over 15 templates to help you get started with the tool fast and effortlessly. You may also add GIFs, videos, and photographs to pages to make them more engaging for users. This tool allows you to define Permissions for individual articles and create team areas to keep things organized. You can also arrange related pages together to make it easier for users to discover the information or material they need.

Best features

• Advanced search to quickly discover the pages you need.
• Ability to edit documents in real-time while tracking and highlighting changes for future reference.
• Use of pages and spaces to organize information
• Allowing users to create, edit, and evaluate their work on pages, which are documents, and save project pages in directories which are spaces.
• Notifying team members when a new task is assigned to them or tagged.

Price

Confluence has a free trial and starts at $5 per month.

What should you consider when buying knowledge management software?

Knowledge management software is a great business tool in all aspects. However, not every solution will be the ideal fit for your business as each of them is tailored to meet its own purpose. As a result, many customers face difficulties finding the right knowledge management system. Let's check in-depth on choosing the right knowledge management software for your firm to prevent making tactical errors.

• Good knowledge management software should not corrupt the content. It should provide the data exactly as it is stored in the database and reliably locate data in your database.
• Make sure to choose a solution that runs seamlessly on mobile devices to land quick-action knowledge management software.
• A good knowledge management system should allow your employees to stay up to date while allowing you to easily update fresh information and search for phrases without any assistance.
• A perfect system has a built-in feature that allows users to provide constructive feedback on the quality of the content.
• You should select properly built software with a scorecard generation mechanism that allows you to view the most thoroughly researched issues.
• It is important that your database links to a question-and-answer part to provide clear responses and a channel for users to submit their inquiries directly.